Metal Cutting Supply Customer Service

PAYMENT TERMS:
Customers can charge using Visa, MasterCard, Discover, or American Express. For new company accounts: Please complete a credit application and fax it to 918-836-8048 including three (3) trade references from current suppliers and one bank reference. Our terms are 1% 10 days or net 30 days.  

RETURNS:
To assure prompt and accurate credit on returned merchandise, we ask that you follow these steps:  

A return authorization number must be obtained by contacting our Customer Service Department. This authorization number is valid for only thirty (30) days from invoice date.  

The authorization number must be clearly written on each package. If this number is not on your package it will be refused.  

Credit or adjustment is given on mistakes that are our fault, provided you contact our Customer Service Department within five (5) days from receipt of merchandise.  

Returns for which the customer ordered incorrectly, will be charged a 10% restocking fee and freight return.  

Absolutely NO returns accepted unless the merchandise is in original cartons in new condition. Credit will not be issued for returned material that has been marked, altered, or abused.  

SHIPPING INFORMATION 

QUICK SERVICE
With our quick and efficient service, 95% of all stock orders are shipped with in 24 hours. Shipments under 65 lbs. will be sent via UPS ground. Shipments over 65 lbs. will be sent truck line, prepaid by us and added to the customer’s invoice. 

PRIORITY SHIPMENTS:
Metal Cutting Supply, Inc. offers FedEx, UPS Next Day, Second Day and Third Day Service. All orders in stock, received before  3:00 PM (Central Time), will be shipped the same day. UPS Next Day and FedEx Priority shipments will be delivered by 12:00 noon if you are in the surrounding area. 

DELIVERY SERVICE:
Metal Cutting Supply, Inc. offers intra-metro deliveries at no extra charge. If an order has been placed and is in stock, it will be at your door within 24 hours.